I Don’t Make the Rules I Just Work Here
I went to FedEx/Kinkos to get some business cards printed. You would think this is a simple process right? Here’s a video of me sharing my experience at FedEx/Kinkos What sort of experiences have you...
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Traditional Customer Service Costs: A Redux
Connie Chan, Principal of Chess Media Group, is guest posting today. Remember the days when we picked up the phone to call the toll-free number to contact a customer service representative when we...
View ArticleClik here to view.
Would You Pay More for Excellent Customer Service?
A key tenant in Social CRM has always been around providing users with a better experience. In addition to delivering a great product one of the best ways to provide a better experience is through...
View ArticleI Don't Make the Rules I Just Work Here
I went to FedEx/Kinkos to get some business cards printed. You would think this is a simple process right? Here’s a video of me sharing my experience at FedEx/Kinkos What sort of experiences have you...
View ArticleClik here to view.
Traditional Customer Service Costs: A Redux
Connie Chan, Principal of Chess Media Group, is guest posting today. Remember the days when we picked up the phone to call the toll-free number to contact a customer service representative when we...
View ArticleClik here to view.
Would You Pay More for Excellent Customer Service?
A key tenant in Social CRM has always been around providing users with a better experience. In addition to delivering a great product one of the best ways to provide a better experience is through...
View Article
